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      MyFlex is a business centre that offers working spaces at coworking areas, private serviced offices for individual use, conference and meeting rooms, event venue, as well as services that facilitate the use of the working spaces, premises and areas.

      MyFlex is managed by MY FLEX EOOD, registered in the Company Register with the Registry Agency of Republic of Bulgaria, with uniform ID number 207083431 (“the Operator”)

      Activities and services at MyFlex are performed to the benefit of individuals and legal entities (“customers”) on the basis of a contract concluded with the Operator.

      These Internal Rules and Regulations of MyFlex (“the Internal Rules and Regulations”) establish the terms and conditions that apply to everyone who is at the premises of MyFlex, and govern the use of the offered working spaces, offices and services.

      1. Use of Areas and Equipment at MyFlex

      1.1. Customers can place only properties and belongings at common parts and areas of MyFlex which doesn’t impedes or disturbs the use of such part and areas by others.

      1.2. Customers can only use public areas with the consent of the Operator and those areas must always be kept neat and attractive. Customers shall not leave open any corridor doors, exit doors or door connecting corridors during or after business hours. All corridors, halls, elevators and stairways shall not be obstructed or used for any purpose other than egress and ingress.

      1.3. Smoking is permitted only at the designated places. For every violation of this restriction the customer owes a penalty at two times the amount of the sanction for such violation set forth in the law.

      1.4. It is prohibited that Hazardous Substances, Prohibited Substances and Prohibited Articles are brought in, stored or otherwise used at the territory of MyFlex.

      “Hazardous Substances” means materials, substances, waste and products that are defined in the applicable legislation as hazardous, toxic, harmful or polluting (or in other terms with a similar meaning).

      “Prohibited Substances” means narcotic substances – narcotics and psychotropic substances as defined in the Narcotic Substances and Precursors Control Act.

      “Prohibited Articles” means firearms, compressed air and carbon dioxide weapons, stunning devices, chemicals, gases and sprays, explosives and incendiary substances and devices.

      1.5. Customers are encouraged the use of food and alcoholic beverages only at the designated areas. It is not encouraged to use food and drinks in the relax zones, meeting rooms and working areas.

      1.6. Customers should use the kitchen areas properly, making sure that they follow all hygienic rules, as they are responsible for cleaning their plates and loading the dishwasher machines.

      1.7. Customers should not cause inconvenience or prevent other clients to use the kitchen and open areas.

      1.8. Customers can bring only animals, which have assistance status.

      1.9. The terrace in MyFlex is part of the common areas. Customers can use the space only following all rules concerning personal and common security. Customers are obliged not to enter out of the secured areas of the terrace.

      2. Condition

      2.1. Customers are expected to keep the used coworking desk spaces, offices, areas, equipment and all common areas at MyFlex in a tidy, hygienic and operative condition, by applying the due care.

      2.2. Customers shall inform the Operator of all damages that they caused or noticed on the territory of MyFlex and of any potential damages that may occur. All damages are repaired by the Operator within the shortest possible deadline and with the least possible disturbance for customers and visitors. The customer is required to pay for all costs and expenses for the damages and their repair, in case they have been caused by him or by his workers, employees, representatives, contractors, clients or visitors.

      3. Information, promotion and advertising

      3.1. Use of loud speakers and systems for public information and advertising of goods and services, or for other purposes, is prohibited.

      3.2. Customers should refrain from engaging in unsolicited advertising and promotional activities of products and services on the territory of MyFlex aimed at other customers and visitors, except within advertising and promotional campaigns that have been agreed with and approved by the Operator in advance.

      4. Marking, painting, drilling, cutting, etc.

      4.1. Customers may not mark, paint, drill holes, cut or change in any other way the appearance of any part of the used spaces.

      4.2. No cabling or other installations, antennas, blinds, advertising boards, umbels and others could be installed, unless the Operator has been consulted in advance and gave its consent in writing.

      5. Floor covers

      Customers may not place in the used spaces any floor covers different from the existing ones or on top of them.

      6. Noises and Odours

      6.1. Customers are encouraged to not make noise that disturbs other customers and visitors. As work often requires a certain level of concentration and may involve pressure and stress, everyone is required to put their best effort to ensure calm and silent environment for those working at MyFlex.

      6.2. Telephone conversations, visits, conducting meetings and discussions at the co-working areas is not encouraged, these should be held at the designated areas.

      6.3. Customers may not create conditions for diffusion of unusual or unpleasant odours that penetrate the used spaces.

      7. Garbage disposal

      7.1. Customers need to dispose of the garbage only at places designated for this purpose and keep the rules for garbage collection

      7.2. Customers need to keep their working place clean and appealing.

      7.3. Customers need to follow all cleaning rules of MyFlex and hygiene in the common areas.

      8. Health and Safety

      8.1. Each Customer is responsible for the health and safety of its workers, employees, representatives, contractors, clients and visitors who work at or are found on the territory of MyFlex.

      8.2. Customers need to undertake all necessary measures in order to eliminate circumstances and situations at MyFlex that may threaten or harm third parties’ properties, life and health.

      9. Fire safety

      9.1. Customers are required to comply with all internal rules, instructions and orders issued by the Operator and the competent authorities and organizations for fire safety on the territory of MyFlex.

      10. No Discrimination and Harassment

      Discrimination and harassment are prohibited on the territory of MyFlex. All customers, including their workers, employees, representatives, contractors, clients and visitors should feel well received, comfortable and treated equally at MyFlex, regardless of their gender, race, nationality, ethnicity, sexual orientation, religion, personal situation or other personal attributes or belief.

      11. Confidentiality of Information and Data

      The Operator does not assume any obligations or guarantees for maintaining the confidentiality of the information handled by customers, their employees, representatives, clients and visitors during their work and stay at MyFlex. Customers are responsible for providing appropriate measures to protect this information from unauthorized access, reproduction, use and distribution by other customers, their employees, representatives, clients or visitors, such as providing a lock on the computer screen during physical absence, access with an individual password, storage of confidential documentation and information in lockable lockers, conducting conversations in the places provided for this purpose isolated telephone booths and meeting rooms.

      12. Policy on Internet Use

      12.1. The Operator assumes no obligations and makes no warranties as to the security of the internet connection, the wired and wireless information systems and services provided at MyFlex, or of any data or communications system or any information that anyone sends through or place on them. The Operator is not responsible for any loss of data, information, business, goodwill or otherwise as a result of interruptions.

      12.2. Customers are responsible to protect their own computers, devices and data, information, business and goodwill from damage or interference, including but not limited to cyberattacks, viruses, malware or similar.

      12.3. While customers are at MyFlex, they may connect to MyFlex data network to access the internet. Customers are prohibited from using the internet connection or taking any action online that violates the applicable laws and regulations, or that harm the Operator, other customers or any third party, or interfere with the operation of the data network to others (“Prohibited Uses”). Breaching “Prohibited Uses” may result in civil or criminal liability.

      12.4. The Operator may report such breaches to relevant law enforcement authorities and co-operate with those authorities to prosecute users who violate these terms.

      13. Access

      13.1. The Operator shall provide use of conference rooms and private offices subject to availability and upon approved reservation only. The Operator shall also provide business and administrative support services on demand (to the extent available). Use of these services may be subject to additional fees.

      13.2. All of the customers are obligated to legitimate after representative of the security of the building, where MyFlex is situated asks them to do so. The Operator will have the right to register all visits after and before working hours for the security of all customers.

      14. Meeting rooms

      14.1. The use of meeting room is subject to online booking, on a first come, first served basis. /Reservations are made in advance and this is checked with Customer’s account/. The meeting room must be returned to the state in which it was originally found following the meeting. Cancellation of usage is at customer discretion and behalf.

      14.2. In case they won’t need the meeting room Customers should cancel reservation at least 2 hours before the booking time. Otherwise, they will be credited for usage.

      15. Security. Property

      15.1. The territory and the common parts of MyFlex have a 24-hour security by cameras. With that regard, customers are obliged to comply with the requirements of the security company.

      All property belonging to the customers or any of their employees, agents or invitees shall be at the risk of such person only. Customers take measures to preserve all items and equipment that they bring to and use at MyFlex. 

      16. Failure to Comply with the Internal Rules and Regulations

      Any failure to comply with the Internal Rules and Regulations by a Customer, its workers, employees, representatives, contractors, clients or visitors will be considered a non-performance of the agreement between the customer and the Operator with the related consequences.

      17. Additional services

      17.1. All the pay-as-you-use services are subject to the availability of the business centre staff at the time of any service request. The Operator will endeavour to deal with a service request at the earliest opportunity and provide the additional service you require, but we will not be held responsible for any delay.

      Last updated: October 2024