Internal rules and regulations

Wi – Fi troubleshooting

Check connections: Ensure the Wi-Fi is turned on, connected to the correct network, and using the right password.
Test the network with another device to rule out hardware issues.
Forget network.
Restart everything.
Possible Block Defense: Request confirmation that your account or device hasn’t been intentionally blocked due to security policies or unauthorized use.

Ensure all cables are securely connected; try different cables or ports if needed.
Reboot the Polycom system and connected devices to reset connections.
Verify the Polycom system and microphone are powered on, connected, and unmuted.
Check volume settings and select Polycom as the default audio input/output:
On Windows: Right-click the volume icon → Playback Devices → Set Polycom as default.
On macOS: Go to System Preferences → Sound → Set output/input to Polycom.
Ensure microphone permissions are enabled and test the system with another app or device to rule out hardware issues.

Ensure the Polycom system and microphone are powered on, connected, unmuted, and properly configured.
Check and adjust volume settings, ensuring the correct audio input/output is selected.
Verify cables are securely connected; try different ports or cables if needed.
Set the device as the default audio input/output in the laptop’s sound settings.
Test the microphone and speakers with another device to rule out hardware issues.
Ensure microphone permissions are enabled in the laptop’s settings.
Restart the Polycom system and connected devices to reset connections.
Test the system with another device to isolate the issue.

*Possible connection issues with video and sound quality may originate from the other person’s side

Test the connection with different user with another device or application to rule out hardware issues